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Discussion topic: Error code 73 on disney plus app

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This message was authored by paulw74 This message was authored by: paulw74

Error code 73 on disney plus app

Hi, everytime I try to log in to the disney+ app I am getting 'we are having a problem' and stating error code 73. Only started 3 days ago i think and nothing has changed with my router (which is also sky) or my sky stream puck. Can you please help. 

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Error code 73 on disney plus app

Posted by a Superuser, not a Sky employee. Find out more

@paulw74 have you tried rebooting the Sky Stream puck by unplugging it for a couple of minutes?

 

If that doesn't work you can also try an app refresh. Go to Settings > System Management > Resets & Updates > refresh apps. This process is not instant and is carried out in the background so don't expect an instant solution.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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paulw74
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This message was authored by paulw74 This message was authored by: paulw74

Re: Error code 73 on disney plus app

Yes, tried all that and rebooted the router a few times as well for good measure. Still getting the same message 

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Error code 73 on disney plus app

Try a web search there's lots of info on cause and solutions😉

Exiled in HH
This message was authored by BosunBones This message was authored by: BosunBones

Re: Error code 73 on disney plus app

Interestingly I've had the same over the last few days. I'm with O2. No issues when on mobile data.. It's not the Disney account. I've spoken to them.

The only thing I can thing of is that there's something going on with Sky.. Even the Disney+ log in page refuses to load before I can even enter sign in info.

This message was authored by JamesMcCl This message was authored by: JamesMcCl

Re: Error code 73 on disney plus app

Yeah I'm getting the same thing.

 

Works on mobile ok, just not on sky stream.

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