Error code 1K-1001 on sky glass

[Bridonkel]

Watching TNT sports (live football) on my sky glass TV I keep getting the error code: 1k-1001. Apparently it's a playback issue. It's happened before, and I've rebooted the TV after a few times previously, but it has now happened 6 times in less than 45 mins, slightly annoying. 

Is there a fix for this?

Thanks 

[Jporch316]

@Bridonkel 

Hi I have escalated your post to the online community support team .... please check back for a bubble icon to begin support 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Bridonkel.

[Mr+Flibbles+86]

We are still looking to help you @Bridonkel. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Chrismurr80]

Anyone got a fix for this yet? EVERY time I watch TNT on the discovery plus app on Sky Glass. 

[Bridonkel]

Apologies, I was busy with work. 

The issue still exists, but it's sporadic. When it does occur it's normally not an isolated incident, and will repeat. 

Any help will be appreciated.

Thanks

[Chrismurr80]

I'm in the same boat as you. Don't have a solution unfortunately. 

[Bridonkel]

Sorry mate, I thought I was replying to sky 🤣. I have had communication with them but unfortunately I'm not at home today, but when I'm home tomorrow they will attempt to resolve it. If they manage to do so I will let you know how.

[Lisa-P1987]

Thanks for chatting to us @Bridonkel . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[eb154]

How about solving it before you close the query? Not too much to ask, surely. Shocking service! May as well cancel TNT Sports as it's unwatchable like this. Money down the pan.

[Pathogen78]

I'm having the same issue. Making watching football on Discovery+ almost impossible and certainly very frustrating! 

Anybody managed to find a fix for this?

[dayrush]

Everytime I watch live football  on discovery  plus TNT I get the playback error 

Error code 1K-1001 on sky glass

This literally every 05 minutes it's ruining my livestream experience. 

I have rebooted, restarted to no avail.

Is their a fix for this?

[MarkGoldsmith]

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@eb154 wrote:

How about solving it before you close the query? Not too much to ask, surely. Shocking service! May as well cancel TNT Sports as it's unwatchable like this. Money down the pan.

---

The system automatically closes the chat if the customer doesn't respond to a message provided by the Sky Messaging Team after 48 hours of the message being sent. Its completely inpractical to except a chat to remain open indefinitely if no response is provided. The other option of contacting Sky if a customer doesn't like engaging with the Messaging Team is to phone Sky.

[MikeHolUK]

Having the same issue. I've rebooted the Sky Glass TV and refreshed all the apps but it's still happening. Had it a couple of weeks ago, also on TNT Sports via Discovery + app. 

[Choodzie]

I'm having the exact same issue..

Looking on google, there is 100s of people having the same problem.  Can't watch football without it constantly going off.

Its not worth the hassle this sky larky..