30 Jan 2024 08:20 PM
Watching TNT sports (live football) on my sky glass TV I keep getting the error code: 1k-1001. Apparently it's a playback issue. It's happened before, and I've rebooted the TV after a few times previously, but it has now happened 6 times in less than 45 mins, slightly annoying.
Is there a fix for this?
Thanks
27 Feb 2024 03:11 PM - last edited: 27 Feb 2024 03:12 PM
Posted by a Sky employeeHi Everyone
Can I ask if this issue is still persistent?
Also, does the problem happen when an advert comes on/goes off?
EDIT: I'm marking this post as answered, so that everyone gets to see it
31 Jan 2024 06:48 AM
Posted by a Superuser, not a Sky employee. Find out moreHi I have escalated your post to the online community support team .... please check back for a bubble icon to begin support
31 Jan 2024 09:03 AM
Posted by a Sky employeeHi there! Thank you for escalating this. We have sent an invite to @Bridonkel.
02 Feb 2024 09:22 AM
Posted by a Sky employeeWe are still looking to help you @Bridonkel. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
03 Feb 2024 12:53 PM
Anyone got a fix for this yet? EVERY time I watch TNT on the discovery plus app on Sky Glass.
03 Feb 2024 01:12 PM
Apologies, I was busy with work.
The issue still exists, but it's sporadic. When it does occur it's normally not an isolated incident, and will repeat.
Any help will be appreciated.
Thanks
03 Feb 2024 01:35 PM
I'm in the same boat as you. Don't have a solution unfortunately.
03 Feb 2024 01:55 PM
Sorry mate, I thought I was replying to sky 🤣. I have had communication with them but unfortunately I'm not at home today, but when I'm home tomorrow they will attempt to resolve it. If they manage to do so I will let you know how.
05 Feb 2024 01:29 PM
Posted by a Sky employeeThanks for chatting to us @Bridonkel . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks
10 Feb 2024 01:15 PM
How about solving it before you close the query? Not too much to ask, surely. Shocking service! May as well cancel TNT Sports as it's unwatchable like this. Money down the pan.
10 Feb 2024 01:19 PM
I'm having the same issue. Making watching football on Discovery+ almost impossible and certainly very frustrating!
Anybody managed to find a fix for this?
10 Feb 2024 01:53 PM
Everytime I watch live football on discovery plus TNT I get the playback error
Error code 1K-1001 on sky glass
This literally every 05 minutes it's ruining my livestream experience.
I have rebooted, restarted to no avail.
Is their a fix for this?
10 Feb 2024 02:15 PM
Posted by a Superuser, not a Sky employee. Find out more
@eb154 wrote:How about solving it before you close the query? Not too much to ask, surely. Shocking service! May as well cancel TNT Sports as it's unwatchable like this. Money down the pan.
The system automatically closes the chat if the customer doesn't respond to a message provided by the Sky Messaging Team after 48 hours of the message being sent. Its completely inpractical to except a chat to remain open indefinitely if no response is provided. The other option of contacting Sky if a customer doesn't like engaging with the Messaging Team is to phone Sky.
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
10 Feb 2024 02:16 PM
Having the same issue. I've rebooted the Sky Glass TV and refreshed all the apps but it's still happening. Had it a couple of weeks ago, also on TNT Sports via Discovery + app.
13 Feb 2024 08:13 PM
I'm having the exact same issue..
Looking on google, there is 100s of people having the same problem. Can't watch football without it constantly going off.
Its not worth the hassle this sky larky..