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This discussion topic has been answered Discussion topic: EXTERNAL HDMI connections disappeared with latest firmware on Sky Glass

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Message posted on ‎04 Sep 2024 10:14 PM - last edited: ‎04 Sep 2024 10:27 PM

EXTERNAL HDMI connections disappeared with latest firmware on Sky Glass

Who else experienced this?

 

You can no longer selext external sources (HDMI 1-3) - only APPS! 😞

 

DEFINITELY NOT HAPPY!!! 😡

55" Sky Glass Anthracite (Ethernet) • Sky Live (VC100-ant) • Whole Home pack with 1 SKY Stream Puck (WiFi)
512Mbit FTTP Internet (Fibrenest)
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Message posted on ‎04 Sep 2024 10:31 PM

Re: EXTERNAL HDMI connections disappeared with latest firmware on Sky Glass

Posted by a Superuser, not a Sky employee. Find out more

Hi @Miklos 

 

No all working here. Have your tried powering off at the mains for 5mins and seeing if they reappear? Also if they are missing from the apps and inputs rail, are they showing in the actual apps and inputs screen?

 

Also what happens if you try to switch inputs via voice commands?

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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Avatar for mikealanr
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This message was authored by: mikealanr Answer

Message posted on ‎04 Sep 2024 10:31 PM

Re: EXTERNAL HDMI connections disappeared with latest firmware on Sky Glass

Posted by a Superuser, not a Sky employee. Find out more

Hi @Miklos 

 

No all working here. Have your tried powering off at the mains for 5mins and seeing if they reappear? Also if they are missing from the apps and inputs rail, are they showing in the actual apps and inputs screen?

 

Also what happens if you try to switch inputs via voice commands?

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Message posted on ‎04 Sep 2024 10:36 PM

Re: EXTERNAL HDMI connections disappeared with latest firmware on Sky Glass

Thanks, @mikealanr !

 

Yep, the full power cucle sorted the issue... I have now again Ext sources...

 

Well, I did not know that the Glass OS has got a likeliness to Windows! 😄

55" Sky Glass Anthracite (Ethernet) • Sky Live (VC100-ant) • Whole Home pack with 1 SKY Stream Puck (WiFi)
512Mbit FTTP Internet (Fibrenest)
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