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Discussion topic: Double payment for Netflix ?

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This message was authored by Linsey1 This message was authored by: Linsey1

Double payment for Netflix ?

I've just looked at my Sky Bill for Netflix and at my Netflix account. I had Netflix already and then bought Sky Glass so got Netflix included. I then upgraded to Netflix Standard. So, I can see I pay £4 a month via Sky for that, but then looking at my Netflix app, I'm paying £10.99 a month.  It says " your membership is included with Sky"  and says to contact Sky for billing queries. 
So that looks to me as if I'm paying both £4 a month and £10.99 a month?!  Please help!!  @Sky. 

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Double payment for Netflix ?

Posted by a Superuser, not a Sky employee. Find out more

@Linsey1 Have you linked your existing Netflix account to your sky account?

 

if not you need to follow the relevant instructions on the link below 

 

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Double payment for Netflix ?

Posted by a Superuser, not a Sky employee. Find out more

When you go to your Netflix account go to Manage Account does it say the billing is being provided by Sky. 

 

If it doesn't then it means that you haven't linked your Sky account with that Netflix account. 

 

You should follow the instructions are provided above by @SKY1992bf to link Sky and Netflix. Also check that you have entered the correct netflix account creds when logging in via Sky Glass to perform the linking.

 

If your Netflix account is saying that the billing is done by Sky. Then you need to contact Netflix as they then shouldn't be billing you, particularly if the account says the billing is being provided by Sky.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

Linsey1
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This message was authored by Linsey1 This message was authored by: Linsey1

Re: Double payment for Netflix ?

Thanks Mark. It's saying it's paid via Sky, but says to contact Sky for any queries. I guess I just cancel my payments to Netflix direct and see what happens! 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Double payment for Netflix ?

Posted by a Superuser, not a Sky employee. Find out more

It probably worth getting in contact with Netflix customer services and asking them why they have billed you for an account that is saying its linked to your sky account. Netflix really should have stopped the billing when that status got changed.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Double payment for Netflix ?

Posted by a Superuser, not a Sky employee. Find out more

@Linsey1  Does the household have more than one Netflix account? Did you link the correct account to the sky account 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here
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