Discovery plus app isn't working

[Shona1964]

I reported this problem yesterday. I do not have sky glass though. Tells me that I need to upgrade when I actually get it free. Problem was not solved over the phone and was advised to give it a week. Not happy at all.

[robbo19731]

I have just been told by sky that the engineers are working on it but there is no time frame 

[Doonie]

@Carols1

You seem to be in the same boat as the rest of us on this chat. We cannot advise as they(Sky) have not sorted it. All I can say is hang fire to see if they sort it. You could do the same as us & ring Sky if only to let them know you have this problem but ultimately, we are in their hands awaiting to see if they will correct it as it's obviously a fault in the system. Just keep watching this page ........

Doonie

[SJD101]

I am unable to watch discovery plus and I understand I have paid for this in my package and it just tells me to upgrade though it also said I was all set

[MarkGoldsmith]

I'd recommend reading this thread here 

[BranstonPickle]

My wife is both annoyed and being sarcastic with me as she likes to watch a couple of episodes of Aussie Gold Hunters on a Thursday afternoon - but today for the first time - I get the upgrade to watch message - anyone managed to sort this yet?

[Helan]

Yes not working here either

[robbo19731]

we are all waiting with baited breath for this to be resolved hopefully sooner rather than later 

[Cooperydan]

Mine is also not working, says I need to upgrade my pass

[robbo19731]

Mine is now back up and working after been intouch with discovery plus help and online chat was told to log out of account and then back in again and it worked for me 

[Doonie]

@Robbo1973 

Glad it's worked for you. Mine hasn't . Still awaiting Sky to help!

[gibbsmum]

Ive had this same problem now for months, got sick of waiting for it to be fixed. Ive done everything recommended, resets etc but still nothing. I have now started paying £3.99 for the basic subscription just so I can watch my regular programmes. Diabolical situation, its been months now time it was sorted once and for all.

[Cooperydan]

I also gave tried logging out and back in but still not working 

[Helan]

Same here, really hope it's sorted out soon! 

[Carols1]

Done that several times and not resolved for us unfortunately.