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Discussion topic: Discovery + having to log in every time, sky glass

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This message was authored by: J+w24

Discovery + having to log in every time, sky glass

Afternoon. Is anyone else having the same problem. Every time I go to watch discovery + I have to take a photo of the qr code and enter a activation code. Very annoying. Been happening now for a good few weeks. 

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This message was authored by: MarkGoldsmith

Re: Discovery + having to log in every time, sky glass

Posted by a Superuser, not a Sky employee. Find out more

@J+w24 have you tried unplugging the Glass for 30 seconds and seeing if that helps.

 

Alternatively you could try an app refresh as well:

 

Settings > System Management > Resets & Updates > refresh apps. This process is not instant and is carried out in the background so don't expect an instant solution. It may up up to 24 hours for this process to complete in the background.

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This message was authored by: Cleveleysbob

Re: Discovery + having to log in every time, sky glass

I've been having this same issue for a few weeks now and there is a separate thread where I am the author.

 

I've  tried everything you suggested and none of it worked.

 

in my case it works perfectly on my GlassTV, but not via the puck!

 

The issue is still outstanding without any workable answers yet.

This message was authored by: Cleveleysbob

Re: Discovery + having to log in every time, sky glass

@J+w24 

@MarkGoldsmith 

 

Hi, as I mentioned, I've had this problem too, but only from my puck.

 

I got it sorted Today by doing a factory reset on the Puck, then re linking with my main account and it's all, working perfectly.

 

I did have to re-sign in to Discovery+, but since then the link has worked.

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