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Discussion topic: Discovery+ has stopped working, it says remove app. Not sure what to do next

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Avatar for GoosyGander
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This message was authored by: GoosyGander

Message posted on ‎24 Jul 2024 05:19 PM

Discovery+ has stopped working, it says remove app. Not sure what to do next

Discovery+ not working 

screen goes blank and then comes up with you are not connected to the internet 

error:400

internet is working for everything else. 
did reboot internet, made no difference. 
I did also see to remover app, not sure how you do this. 

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎24 Jul 2024 11:06 PM

Re: Discovery+ has stopped working, it says remove app. Not sure what to do next

Posted by a Superuser, not a Sky employee. Find out more

Hi @GoosyGander 

 

Try powering your glass / stream device off at the mains for a few minutes in the 1st instance 

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Avatar for Exiled-in-HH
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This message was authored by: Exiled-in-HH

Message posted on ‎25 Jul 2024 08:06 AM

Re: Discovery+ has stopped working, it says remove app. Not sure what to do next

@GoosyGander wrote:

Discovery+ not working 

screen goes blank and then comes up with you are not connected to the internet 

error:400

internet is working for everything else. 
did reboot internet, made no difference. 
I did also see to remover app, not sure how you do this. 

That's a message generated by the Discovery+ app ... customers can't remove or add apps to the Sky Stream system🤔

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