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Discussion topic: Discovery+ App logging out

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This message was authored by Mgoo940 This message was authored by: Mgoo940

Discovery+ App logging out

Is anyone else experiencing the need to pair the discovery app every day? Every night I've gone to watch Richard Hammonds workshop I have been greeted with the link code to activate my account. Why can't it just stay logged in? 

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Thanks in advance 🙂 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Discovery+ App logging out

Posted by a Superuser, not a Sky employee. Find out more

@Mgoo940 

Your first image has been rejected. I haven't got Sky Glass or Discovery+ but I presume the link code and QR code may be unique to you. Feel free to re-send the image with the QR code and code blocked out.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Discovery+ App logging out

Posted by a Superuser, not a Sky employee. Find out more

@Mgoo940 I've just checked and I'm not having that issue. Out of curiosity were you suffering from the error 400 issue that was affecting Discovery + on Sky the last few days and if you were did it just resolve itself or did you have to perform the reset as instructed by Sky?



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This message was authored by trevforum This message was authored by: trevforum

Re: Discovery+ App logging out

Posted by a Superuser, not a Sky employee. Find out more

I got the login everytime on my Sky Glass.  Did a factory reset like I did on the puck and all is OK now.  Just the PITA of logging into everything else but most have a QR code except Disney +.

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Sky Stream, Sky Glass, Panasonic DX902, Pioneer LX-901 7.1.4
Mgoo940
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This message was authored by Mgoo940 This message was authored by: Mgoo940

Re: Discovery+ App logging out

Hi Mark, 

 

Thanks for your reply. I've not experienced the error 400 but I am greeted by the QR code screen every time, with the need to activate my su subscription only to be told I'm already activated. I then sign in via the QR code a 2nd time and it opens my discovery+ homepage. It seems like I may need to perform the factory reset to resolve but like you say.. the pain of logging into everything again. 

 

Ta! 

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