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This discussion topic has been answered Discussion topic: Digital copies of purchases not available on Sky Glass

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Message posted on ‎14 Apr 2025 05:37 PM

Digital copies of purchases not available on Sky Glass

Hi all.

 

Does anyone know if there is a way of recovering my digital purchases that I had on Sky Q after upgrading to Sky glass.

 

Because I'm loathed to pay for them all again.

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This message was authored by: MarkGoldsmith Answer

Message posted on ‎14 Apr 2025 05:41 PM

Re: Digital copies of purchases not available on Sky Glass

Posted by a Superuser, not a Sky employee. Find out more
@BethGrainger wrote:

Hi all.

 

Does anyone know if there is a way of recovering my digital purchases that I had on Sky Q after upgrading to Sky glass.

 

Because I'm loathed to pay for them all again.

If you open the Sky Store app on Sky Glass, all your purchases through the Sky Store will be available to play.

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This message was authored by: MarkGoldsmith Answer

Message posted on ‎14 Apr 2025 05:41 PM

Re: Digital copies of purchases not available on Sky Glass

Posted by a Superuser, not a Sky employee. Find out more
@BethGrainger wrote:

Hi all.

 

Does anyone know if there is a way of recovering my digital purchases that I had on Sky Q after upgrading to Sky glass.

 

Because I'm loathed to pay for them all again.

If you open the Sky Store app on Sky Glass, all your purchases through the Sky Store will be available to play.

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
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This message was authored by: BethGrainger

Message posted on ‎14 Apr 2025 05:50 PM

Re: Digital copies of purchases not available on Sky Glass

Tried this and there not available.

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Message posted on ‎14 Apr 2025 05:55 PM

Re: Digital copies of purchases not available on Sky Glass

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@BethGrainger  In the Sky Store app have you checked the My Library section?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎14 Apr 2025 05:57 PM

Re: Digital copies of purchases not available on Sky Glass

Yes and it's empty.

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This message was authored by: MarkGoldsmith

Message posted on ‎14 Apr 2025 06:03 PM

Re: Digital copies of purchases not available on Sky Glass

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I'd suggest double checking you have logged in to the correct Sky Store account 

Sky Stream and Sky Broadband customer

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Message posted on ‎14 Apr 2025 06:14 PM

Re: Digital copies of purchases not available on Sky Glass

I only have the one account.

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Message posted on ‎14 Apr 2025 06:39 PM

Re: Digital copies of purchases not available on Sky Glass

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I changed  from  sky q to sky glass tv  in november 2021 and my sky store purchases from sky q went over with  no problem,  try downloading  the sky store app on your  phone  or tablet or laptop  and log in and see what  happens  on there 

P c marlow
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Message posted on ‎14 Apr 2025 06:45 PM

Re: Digital copies of purchases not available on Sky Glass

Have just downloaded the app and still nothing. Looks like a phone call to customer services tomorrow 

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Message posted on ‎14 Apr 2025 09:17 PM

Re: Digital copies of purchases not available on Sky Glass

All sorted now. Turned out that my glass needed an update to sky store and they've all come across now.

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Message posted on ‎14 Apr 2025 09:22 PM

Re: Digital copies of purchases not available on Sky Glass

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Good  glad you have it sort out  and got them all  back

P c marlow
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