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Discussion topic: Damage to screen

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This message was authored by Jojo62 This message was authored by: Jojo62

Damage to screen

Can anyone advice me on what to do please, I have my tv on a stand and I moved the tv a little and now the screen has a crack in the corner and I'm unable to watch anything. I tried calling sky but the robot does not understand me!!!! 

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This message was authored by mikealanr This message was authored by: mikealanr

Re: Damage to screen

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jojo62 

 

Unfortunately there isn't much you can do. Sky's repair partner don't provide screen repairs. See: https://www.sky.com/help/articles/sky-glass-tv-repairs

 

Sky may be able to sell you another refurbished Sky Glass, however this will be at cost to you as warranty doesn't cover accidental damage, however you may be able to claim on your home contents insurance.

 

When you call you will need to say something like cancel Sky subscription or buy Sky glass, but no it won't recognise repair glass etc.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
This message was authored by Mark39 This message was authored by: Mark39

Re: Damage to screen

Posted by a Superuser, not a Sky employee. Find out more

@Jojo62 bear in mind that if the damaged TV was purchased on credit, you'll need to continue repayments until the loan is paid up even if you buy a replacement Glass. If you choose to buy the replacement on credit, there will two loans to repay.

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