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Discussion topic: Continue Watching feature (can't remove)

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This message was authored by ADG12345 This message was authored by: ADG12345

Re: Continue Watching feature (can't remove)

@Patty5 

That worked, thankyou 🙂

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Continue Watching feature (can't remove)

Posted by a Superuser, not a Sky employee. Find out more

@Patty5 Welcome to the forum.  That's an interesting observation as it never worked for me in the past BUT maybe something has changed with the updates since I last tried so I will give it a go next time I need to remove something.

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This message was authored by Mikemack8 This message was authored by: Mikemack8

Re: Continue Watching feature (can't remove)

They are too busy spending money on pride propaganda adverts 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Continue Watching feature (can't remove)

Posted by a Superuser, not a Sky employee. Find out more

@Mikemack8 wrote:

They are too busy spending money on pride propaganda adverts 


Hardly propaganda. Also what is wrong with Sky promoting Pride month?



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

This message was authored by Helen1978 This message was authored by: Helen1978

Re: Continue Watching feature (can't remove)

My boyfriend downloaded the racing on itv once 12 months ago, try as I might it just won't go, it's driven me mad as it's not something that I watch or want to but every weekend there it is. When I click on it to remove it there is no remove it's asking me to add it!. Iv tried adding it then removing it but it's still there 😠 😡

This message was authored by MisterM18 This message was authored by: MisterM18

Re: Continue Watching feature (can't remove)


@Patty5 wrote:

If you  add the continue watching programme to the play list then you can remove it on manage play list .


That didn't work for me unfortunately.

 

The only way I could 'remove' programmes from my 'Continue watching' rail that I had started watching but for whatever reason, I no longer wanted was to select the programme that was being offered in the 'Continue watching' rail and pressing  play. Then fast forwarding that particular episode to the end allowing the adverts to play (as I don't have Add Skipping). Then once that episode had finished, select the last episode of the last series and press play. Then fast forwarding that particular episode to the end, again allowing the adverts to play and as soon as it had finished, turn the TV off and then turn it back on again. Goto my 'Continue watching' rail and the programme was no longer showing.

 

I don't know if turning my TV off at the end of the process was absolutely necessay but I did it anyway and whilst it took about 5 minutes to complete the removal of the programme from the 'Continue watching' rail by perforning the above, it did work for me.

 

Come on Sky, just provide us poor customers with a delete option in our 'Continue watching' rail 🙏

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65" Sky Glass in Anthracite & 145 Mbps Ultrafast Broadband
This message was authored by DDD707 This message was authored by: DDD707

Re: Continue Watching feature (can't remove)

The frustrating thing is there is no consistent way to remove programmes from the CW Rail. It's all trial and error. I still maintain this should not be a difficult fix for Sky (with basic IT programming)

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Continue Watching feature (can't remove)

Posted by a Superuser, not a Sky employee. Find out more

@DDD707  I fully agree.  I have complained about it so often I can be asked to do it again but being an optimist I am hoping something will happen one day.

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This message was authored by Gincap This message was authored by: Gincap

Re: Continue Watching feature (can't remove)

I cant believe after all this time this remains an issue, complete madness. For the sake of a remove option the programmers of the system dont have the will or ability to add a remove function. 

This amongst many issues AD skip for another is the reason I ditched Sky after 25 years. 

Happy to take your money and push prices up but do not listen to customers requesting a fundamental delete option. 

There are better alternatives with a fully functioning add and delete option, best move I ever made, save a fortune too 🍎 

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