Continue Watching feature (can't remove)

[Fothergill1]

@MarkGoldsmith When it is working correctly, if you watch and episode of something on ITVX the episode should drop off the rail and the next episode should appear if available.

Although it is my biggest complaint with the Sky streaming platform, when it is working properly it is brilliant.  Unfortunately it doesn't often work and there is no way to remove items you no longer want to continue watching..

I read a post from someone recently where they were complaining that they watched a few minutes of a programme and it is now on the CW rail.  This of course is exactly what should happen but the problems come when you don't want to watch it any more as there is no way to remove it without all the messing about. 

[MarkGoldsmith]

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@Fothergill1 wrote:

@MarkGoldsmith When it is working correctly, if you watch and episode of something on ITVX the episode should drop off the rail and the next episode should appear if available.

Although it is my biggest complaint with the Sky streaming platform, when it is working properly it is brilliant.  Unfortunately it doesn't often work and there is no way to remove items you no longer want to continue watching..

I read a post from someone recently where they were complaining that they watched a few minutes of a programme and it is now on the CW rail.  This of course is exactly what should happen but the problems come when you don't want to watch it any more as there is no way to remove it without all the messing about. 

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So in my case, i stopped watching an ITV show and after like a month it randomly dropped from CW ( not that i'm complaining one bit). I couldn't be bothered to do the manual hack to remove it from the CW rail, but i thought it was interesting that it completely disappeared.

I'm trying to do some other testing with others shows to see if i can end up replicating and trying to figure out why it disappeared, as it could well be a another little workaround.

[Fothergill1]

@MarkGoldsmith Maybe you were just lucky but I suspect it either simply dropped off the end as the rail can only hold 20 programmes or maybe the broadcast rights expired.  I think it is the Ch4 App that actually shows you how much longer you have to watch a programme (it shows on the App not on Sky).

[MarkGoldsmith]

That was my first thought, however I only had 6 shows on the CW rail and it's still a show being broadcast now with new episodes, with the older episodes still on ItV X which is why it confused me (but didn't disappoint me) when it did vanish.

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@Fothergill1 wrote:

@MarkGoldsmith Maybe you were just lucky but I suspect it either simply dropped off the end as the rail can only hold 20 programmes or maybe the broadcast rights expired.  I think it is the Ch4 App that actually shows you how much longer you have to watch a programme (it shows on the App not on Sky).

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[Fothergill1]

@MarkGoldsmith If you figure out a reason for it's disappearance please post the relevant information as it would be interesting to know. 😀

[MarkGoldsmith]

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@Fothergill1 wrote:

@MarkGoldsmith If you figure out a reason for it's disappearance please post the relevant information as it would be interesting to know. 😀

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Will do - I'm sure it involved the stage of the moon and some magic words I happened to say 🤣

[Fothergill1]

@MarkGoldsmith If you swore at the TV you might have frightened it off 🤣

[Jporch316]

@Fothergill1 

What is this "continue watching" malarkey ? I refuse to acknowledge its existence 😂😂

[TheTap]

Any reason Disney+ doesn't work with Continue Watching?

[Fothergill1]

@TheTap I don't know the answer of why it doesn't work but I can confirm that it has never worked for me which is a shame as we watch quite a lot of Disney + content.

[Sadie7]

Hi, I have just figured out how to do this as the continue rail was driving me mad to 😂 if you log in to the my sky app, go onto ' my details' and then select data and personalisation, go all the way to the bottom and turn off ' sky glass product analytics, personal recommendations and profiling'. Although this will remove all the continue watching reel and if you want it back you will have to turn I back on.

[Fothergill1]

Sadie77 Like you the CW rail drives me mad but despite its flaws I still find it useful and wouldn't like to be without it altogether.  I know many people have turned it off like you suggest.

[Kaz2312]

Just been on phone to sky and they have no clue about this - told them, if I watch something for a couple of minutes and decide it's not for me I cannot just simply delete from CW.  I don't think they they even look at this forum TBH

[Padam_Padam]

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@Kaz2312 wrote:

Just been on phone to sky and they have no clue about this - told them, if I watch something for a couple of minutes and decide it's not for me I cannot just simply delete from CW.  I don't think they they even look at this forum TBH

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Most Sky advisers still have Sky Q and few actually have Sky Stream or Glass, so they can be pretty clueless when it comes to this issue. They're probably told to deny all knowledge of it anyway. 

[Fothergill1]

@Padam_Padam and @Kaz2312 Whilst some of the Customer Services team may not be aware of the issue surrounding the removal of unwanted programmes from the CW rail I know that Sky are certainly aware as I have brought this up on the Superusers closed forum on a number of occasions.

I know Sky are looking at the problem but I gather it is not as straightforward as you would think despite the fact that Apple TV and Netflix seem to manage to do it successfully.