I made a manual payment yesterday the 11/4/2024 and at the time it was accepted and my bill said paid I went on to my app again this morning to find out that my payment had been returned so I rang by bank and was told everything was fine there side it just shows my transaction as pending and waiting for sky to take it properly so I called sky again today 12/4/2024 and I have been told that my payment has been returned and I need to wait 5-7days for it to show back in my bank wich is all well and good but the £54.20 I paid for my bill was my last £54.20 and now I've been told I need to manually pay my bill when the money shows in my bank and I've been reading on restrictions and it's reads that I could be restricted until I pay my outstanding amount and if it's over 2weeks I will have to pay my next bill aswell wich I wouldn't be able to do and don't see fair as my belief was on the 11/4/2024 that it was paid and all sorted and was told on the phone that it's paid so through no mistake of my own I could be restricted with having to pay two bills in one got to be able to not be restricted wich won't be possible of me and shouldn't be expected of me when I've done everything right can anyone please advise me
