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Discussion topic: Constant no internet message -I cannot be the only one following the updates with disconnections. ?

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This message was authored by Glitter-p This message was authored by: Glitter-p

Constant no internet message -I cannot be the only one following the updates with disconnections. ?

For last three weeks, everyday we turn on our Glass tv (& sometimes the pucks) at anytime in the day. We get blue screen stating no internet? Basically our glass tv doesn't see our BT internet until we connect it.  Doesn't seem to be happening to those with Sky Bb???  ( if they can provide 500mb I'll swap). 

But sometimes on the blue screen we can hear a Tv show in the background.   I haven't seen any other posts to this effect.  Is there anyone else with the issue?  

not sure how to check what version we are on but was told by Sky told an update tomorrow will cure it. Let's see. Fingers crossed

 

  

 


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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Constant no internet message -I cannot be the only one following the updates with disconnections

Posted by a Superuser, not a Sky employee. Find out more

So if connected via WiFi this is usually as the WiFi takes a while to wake up. If you can use Ethernet it's normally the better option. If you can't then to decrease these issues you should change 2 things in the settings.

 

1) then networked standby mode to ON (this keeps the WiFi connected via when it's in standby.

 

2) if that doesn't quite solve the issues and it still occurs first thing in the morning try turning overnight power saving to OFF.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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This message was authored by Nick-1978 This message was authored by: Nick-1978

Re: Constant no internet message -I cannot be the only one following the updates with disconnections

WiFi or Ethernet? My puck was poor at identifying network, so just Ethernet connected it. It's like night and day.... way better experience throughout.

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Constant no internet message -I cannot be the only one following the updates with disconnections

Posted by a Superuser, not a Sky employee. Find out more

So if connected via WiFi this is usually as the WiFi takes a while to wake up. If you can use Ethernet it's normally the better option. If you can't then to decrease these issues you should change 2 things in the settings.

 

1) then networked standby mode to ON (this keeps the WiFi connected via when it's in standby.

 

2) if that doesn't quite solve the issues and it still occurs first thing in the morning try turning overnight power saving to OFF.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

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