0

Discussion topic: Connection to network issues after redet

Reply
This message was authored by PaulNetflix This message was authored by: PaulNetflix

Connection to network issues after redet

After a reset Glass cannot see any WiFi networks at all on set up whereas, previously, it saw my network as well as surrounding apartment networks. Now, shows none at all!

 

Also tried manually inputting my network details but still cannot connect or see it.

Reply

All Replies

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Connection to network issues after redet

Posted by a Superuser, not a Sky employee. Find out more

@PaulNetflix 

Are you able to run an Ethernet cable between your router and the sky glass just to get through the setup ?

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. Gibson les paul tribute. Gibson les paul junior. Fender telecaster. Epiphone billie joe .. rock on
PaulNetflix
Topic Author
This message was authored by PaulNetflix This message was authored by: PaulNetflix

Re: Connection to network issues after redet

I will try that when back home after the weekend. Fingers crossed that it will work but still confused why no networks show at all when usually 5 or 6 show including mine and adjoining apartments. Strange.

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Connection to network issues after redet

Posted by a Superuser, not a Sky employee. Find out more

@PaulNetflix 

You may need to reset it again 

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. Gibson les paul tribute. Gibson les paul junior. Fender telecaster. Epiphone billie joe .. rock on
PaulNetflix
Topic Author
This message was authored by PaulNetflix This message was authored by: PaulNetflix

Re: Connection to network issues after redet

Sure, but done that several times as in power off,.hold right button on the tv, switch power back on and release standby button when rapid blinking.

 

Still does not show any networks whereas a few days ago showed several around me.

This message was authored by Chrisee This message was authored by: Chrisee

Re: Connection to network issues after redet

Posted by a Superuser, not a Sky employee. Find out more

@PaulNetflix you have not reset the Glass as such the procedure you are following forces an update of the firmware which pretty obviously requires a connection to the internet. If the networking cannot connect you may have to call Sky to get their help. They may talk you through a full factory reset which might help but it is far better they advise you than you do thst yourself as it can go wrong and brick the TV.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion