12 Jul 2024 04:35 PM
At the rear of the TV I tried to fit the HDMI lead into number 2 slot, but the plasticky cover is out of line with the plug in so can't fit, looks real bad quality at the back and thinking of a full refund if I can't get this working. The TV was £1,200 and the Sony system £400 so need some help
please
13 Jul 2024 11:17 AM
Ok. It's just the HDMI line up at the back is out of line preventing the push in if the plugs, I got 1 in but not the second one. Looks really poor quality to be honest.
12 Jul 2024 05:14 PM
Posted by a Superuser, not a Sky employee. Find out more
If the manufacturing on the set you've received was defective then you should insist on a swap out or cancellation.
12 Jul 2024 05:16 PM
Posted by a Superuser, not a Sky employee. Find out more
@Rich+T67 wrote:
The TV was £1,200 and the Sony system £400 so need some help
please
Perhaps look at other television hardware to use with a Stream puck: the Glass sets are the only ones you'll find being sold at release prices nearly three years later.
13 Jul 2024 08:21 AM
@Rich+T67 how long have you had the TV, if more than 31 days Sky will allow you to replace it ... refund unlikely🤔
13 Jul 2024 11:17 AM
Ok. It's just the HDMI line up at the back is out of line preventing the push in if the plugs, I got 1 in but not the second one. Looks really poor quality to be honest.
13 Jul 2024 11:25 AM
Hopefully you've noticed within the cool off period🙁
13 Jul 2024 11:30 AM
I think we have had it since October, does that make a difference?
13 Jul 2024 12:09 PM
If "the plasticky cover is out of line", can @Rich+T67 not claim under the warranty. Sky Glass TV's come with a two year warranty don't they? or at least that's what I was told when I ordered mine.
13 Jul 2024 02:37 PM
@Rich+T67 wrote:I think we have had it since October, does that make a difference?
You can't get a refund only a replacement ... it will not be new but match the used age of your Glass TV🤔