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Discussion topic: Connecting Sony Soundbar and Subwoofer

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This message was authored by Rich+T67 This message was authored by: Rich+T67

Connecting Sony Soundbar and Subwoofer

At the rear of the TV I tried to fit the HDMI lead into number 2 slot, but the plasticky cover is out of line with the plug in so can't fit, looks real bad quality at the back and thinking of a full refund if I can't get this working. The TV was £1,200 and the Sony system £400 so need some help

please 


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Rich+T67
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This message was authored by Rich+T67 This message was authored by: Rich+T67 Answer

Re: Connecting Sony Soundbar and Subwoofer

Ok. It's just the HDMI line up at the back is out of line preventing the push in if the plugs, I got 1 in but not the second one. Looks really poor quality to be honest.

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Connecting Sony Soundbar and Subwoofer

Posted by a Superuser, not a Sky employee. Find out more

@Rich+T67 

 

If the manufacturing on the set you've received was defective then you should insist on a swap out or cancellation.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Connecting Sony Soundbar and Subwoofer

Posted by a Superuser, not a Sky employee. Find out more

@Rich+T67 wrote:

 The TV was £1,200 and the Sony system £400 so need some help

please 


Perhaps look at other television hardware to use with a Stream puck: the Glass sets are the only ones you'll find being sold at release prices nearly three years later.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Connecting Sony Soundbar and Subwoofer

@Rich+T67 how long have you had the TV, if more than 31 days Sky will allow you to replace it ... refund unlikely🤔

Exiled in HH
Rich+T67
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This message was authored by Rich+T67 This message was authored by: Rich+T67 Answer

Re: Connecting Sony Soundbar and Subwoofer

Ok. It's just the HDMI line up at the back is out of line preventing the push in if the plugs, I got 1 in but not the second one. Looks really poor quality to be honest.

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Connecting Sony Soundbar and Subwoofer

Hopefully you've noticed within the cool off period🙁

Exiled in HH
Rich+T67
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This message was authored by Rich+T67 This message was authored by: Rich+T67

Re: Connecting Sony Soundbar and Subwoofer

I think we have had it since October, does that make a difference?

This message was authored by MisterM18 This message was authored by: MisterM18

Re: Connecting Sony Soundbar and Subwoofer

If "the plasticky cover is out of line", can @Rich+T67 not claim under the warranty. Sky Glass TV's come with a two year warranty don't they? or at least that's what I was told when I ordered mine.

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65" Sky Glass in Anthracite & 145 Mbps Ultrafast Broadband
This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Connecting Sony Soundbar and Subwoofer


@Rich+T67 wrote:

I think we have had it since October, does that make a difference?


You can't get a refund only a replacement ... it will not be new but match the used age of your Glass TV🤔

Exiled in HH
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