@Zeusybhoy_ If the Set is Brand New but a Gift you'll need to give Sky a call, this article applies even though it refers to second hand sets as the Glass TV wasn't obtained by you directly from Sky. https://www.sky.com/help/articles/buying-sky-glass-second-hand
Scroll to no I still need more helpand select the contact us option.
You'll need to go through these steps if you wish to use your Glass TV to watch subscription channels on Sky.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
