Hi @SH54
Ensure that you follow all steps in this support article: https://www.sky.com/help/articles/setting-up-sky-glass-checking-your-status
If you have tried all the steps and it hasn't resolved your issue you will need to call Sky for further support or a swap of your device.
We are fellow subscribers here on the forum, not Sky customer service.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
