Channel turns screen blank on every advert break

[Whitemist61]

Blank screen during ads when watching catch up on ITV X happening now on my Sky Stream

[Paul384]

same as us,  Sky saying its fixed and no one else having problem, please report to them.

[MarkGoldsmith]

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@Whitemist61 wrote:
Blank screen during ads when watching catch up on ITV X happening now on my Sky Stream

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That's always happened on the ITV X app at times and is an issue with the app rather than the Sky service. 

For those that don't have ad skipping it's typically better as the blank screen usually doesnt last as long as a couple of minutes of ads playing out 😀.

[Daniel-F]

Hi all,

This thread specifically is around issues with ads on Live channels rather than in app. 

If you are finding you are getting live channel black screens after ads, can you get me the channel & a timestamp you have seen this happen?  

If the issue you are seeing is specific to apps then I recommend starting a new thread for that 🙂

Thanks,

[Goldeb2209]

• As of today 17th Oct my sky puck has started to go blank on adverts and some programs I can't even get them to start. The timer on the TV is moving but screen stays blank and as mentioned by another customer I am have to toggle up and down to get the program to start. Please help.

[Daniel-F]

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@Goldeb2209 wrote:

• As of today 17th Oct my sky puck has started to go blank on adverts and some programs I can't even get them to start. The timer on the TV is moving but screen stays blank and as mentioned by another customer I am have to toggle up and down to get the program to start. Please help.

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Hi @Goldeb2209 

Can you confirm if this was On Demand or Live TV?  Also can you provide some timestamps of when you seen the issue along with the channel and programme being watched if Live TV?

Thanks,

[Acky47]

No the problem is still there! ITVx in my case on the puck. 

[Shifty+Weasel]

Yes, black screen on ITVX at ad break, ad skipping is being paid for, happens on the on demand.