Discussion topic: Channel 4 won’t play back

This message was authored by: JQ · ‎28 Feb 2024

Hello, channel 4 and all associated channels with channel 4 I can watch live but nothing plays back on the playlist? Any ideas?

This message was authored by: MarkGoldsmith · ‎28 Feb 2024

@JQ wrote:
Yes that's right, thank you

I'd suggest taking a look at this thread then: https://helpforum.sky.com/t5/Sky-Glass-Live/Channel-4-app-on-sky-glass-goes-to-a-blank-screen/m-p/45...

Its an issue Sky are aware of and are engaging with Channel 4 to get it resolved. The post marked as answer on that thread is a workaround that should help solve it.

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This message was authored by: MarkGoldsmith · ‎28 Feb 2024

@JQ wrote:
Hello, channel 4 and all associated channels with channel 4 I can watch live but nothing plays back on the playlist? Any ideas?

What happens when you open the Channel 4 app, do you just get a black screen?

Sky Stream and Sky Broadband customer

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This message was authored by: JQ · ‎28 Feb 2024

Yes that's right, thank you

This message was authored by: MarkGoldsmith · ‎28 Feb 2024

@JQ wrote:
Yes that's right, thank you

I'd suggest taking a look at this thread then: https://helpforum.sky.com/t5/Sky-Glass-Live/Channel-4-app-on-sky-glass-goes-to-a-blank-screen/m-p/45...

Its an issue Sky are aware of and are engaging with Channel 4 to get it resolved. The post marked as answer on that thread is a workaround that should help solve it.

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.

If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: JQ · ‎28 Feb 2024

Ta very much, all sorted

Discussion topic: Channel 4 won’t play back

Channel 4 won’t play back

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