24 Feb 2024 08:17 AM
Same issue for me. Will not work at all whichever way you try to access. Powered down, etc but just not working. Another notch in the post as to how poor Shy Glass is as a platform - problems almost every other day and already on my second set after pixel issues on first one ☹️
24 Feb 2024 02:00 PM
I've called and spoken to someone at sky. I now have the channel 4 app. The 1st thing is try turning of the TV at the mains for a full 10mins. If this doesn't work, then turn off your TV at the mains while holding the standby button on the right hand side of the TV. Turn the TV back on while still holding the standby button. Wait for a minute still holding the button in. Let the TV load. This should reset the TV. You will need to reset using step by step guide on the TV and enter codes for apps again.
24 Feb 2024 02:02 PM
25 Feb 2024 12:31 AM
My All 4 on Sky Glass is not working. Just shows a blank screen.
I have gone to settings and refreshed the apps. Still not working.
I have called sky, they were no help
Any ideas please?
25 Feb 2024 01:03 AM
Posted by a Superuser, not a Sky employee. Find out moreI believe others have fixed the issue after phoning Sky and being told to perform a factory reset.
im quite surprised the agent didn't make that suggestion when you were on the phone with them.
Sky Stream user. Former Sky+ HD and Sky Broadband customer
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Please mark a response as an ANSWER if it has solved your query/issue
NOT a Sky Employee
25 Feb 2024 09:39 AM
Thanks, I'll give it a try
27 Feb 2024 07:21 AM
My husband doesn't want to do the factory reset as he will loose his playlist.
Abd I did ask the agent about it and they said don't do it.
So still stuck
27 Feb 2024 09:03 AM
@Horncastle wrote:My husband doesn't want to do the factory reset as he will loose his playlist.
Abd I did ask the agent about it and they said don't do it.
So still stuck
The playlist will still be there after a factory reset as the list of programmes you have added to it is stored as part of your SkyID on Sky's server, not on the TV itself.
After the reset you simply re-activate the TV using your SkyID and log back in to all the apps, then your playlist will re-populate. I had to do this with my Stream puck - once I had re-activated it all the shows I had in my playlist were still there.
If you are in any way nervous about doing it, take some photos of what is in your playlist at the moment then you can re-add them later if anything goes wrong.
27 Feb 2024 11:32 AM - last edited: 27 Feb 2024 11:33 AM
Posted by a Sky employeeHi Everyone
Thank you for bringing this problem to our attention.
Our support teams are working through the problem. In the meantime, if you are happy to do so, you follow these steps below.
This will sign you out of any TV apps (Prime, Ch5, Discovery+ etc), and reset any personalised settings that you may have changed. Once you have completed the process, your Playlist will re-populate, and you will be able to sign in to your TV apps.
I'm marking the thread as answered, so people can see the resolution, without having to read the entire thread.
08 Mar 2024 09:12 AM
I see Sky recommend doing factory settings but does this not remove everything from your playlists?
08 Mar 2024 09:26 AM
@Loulilly wrote:I see Sky recommend doing factory settings but does this not remove everything from your playlists?
No. Your playlist is stored as part of your SkyID information on your account, it's not stored on the TV/puck itself. Once you log back in and relink the TV/puck back to your account your playlist will re-populate.
08 Mar 2024 09:27 AM
Posted by a Sky employee
@Loulilly wrote:
I see Sky recommend doing factory settings but does this not remove everything from your playlists?
Hi @Loulilly
Thanks for your post and welcome to the Sky Community.
As your Playlist is kept at our end, it means when you carry out this, or if you were to change your TV or puck, the Playlist remains intact 👍
08 Mar 2024 10:12 AM
This is getting worse. The same issue with My5 and Paramount+ apps and it's everyday now. Having to do a reset daily, is not the solution! Why does this only occur on Sky Glass? I do hope that Sky sort this soon as it's becomming very tiresome.
08 Sep 2024 09:39 AM
Hi. Did you lose all your lists you had made for movies etc?
thanks
18 Sep 2024 08:31 PM
Put your TV back to factory settings follow instructions till you get a bar code to scan, lig in and yes you have channel 4 back, just done it and it works.....Sky train your staff, I tried all you said and didn't work factory settings has!!!!!