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Discussion topic: Channel 4 app on sky glass goes to a blank screen

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This message was authored by EllisG This message was authored by: EllisG

Channel 4 app on sky glass goes to a blank screen

After successfully using all the apps on my sky glass tv over last 2 months, including ITVX, Netflix, channel 4, Prime etc , last week when I tried to access a channel 4 show that I had added to the playlist, when sky glass tried to launch the channel 4 app, I was presented with just a black screen. 
I tried multiple different fixes, back to home, launch the app directly, refresh apps via settings, power off for a minute etc. nothing worked. Other apps were still working fine and I could watch channel 4 via tv guide but no access via the app. 
I have a sky puck as well and 4 app was working fine via this device. 
on calling sky, I was told that this is a common issue but there is  nothing sky can do and the issue is with the channel 4 app developers. 
after trying to find similar issues in the community, I came across a Amazon prime app error where a factory reset of the sky glass resolved the issue. 
Lo and behold, this fixed it perfectly and 4 app is now working perfectly. 
Sky, please ensure your tech team have this knowledge available.