Discussion topic: Channel 4 app on sky glass goes to a blank screen
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Channel 4 app on sky glass goes to a blank screen
11 Jan 2024 11:03 PM
After successfully using all the apps on my sky glass tv over last 2 months, including ITVX, Netflix, channel 4, Prime etc , last week when I tried to access a channel 4 show that I had added to the playlist, when sky glass tried to launch the channel 4 app, I was presented with just a black screen.
I tried multiple different fixes, back to home, launch the app directly, refresh apps via settings, power off for a minute etc. nothing worked. Other apps were still working fine and I could watch channel 4 via tv guide but no access via the app.
I have a sky puck as well and 4 app was working fine via this device.
on calling sky, I was told that this is a common issue but there is nothing sky can do and the issue is with the channel 4 app developers.
after trying to find similar issues in the community, I came across a Amazon prime app error where a factory reset of the sky glass resolved the issue.
Lo and behold, this fixed it perfectly and 4 app is now working perfectly.
Sky, please ensure your tech team have this knowledge available.