03 Oct 2024 06:24 PM
I have Sky glass it has been working well until now. Channel 4 logo just keeps pulling apart and reforming but does nothing. I have switched off & on again. I have refreshed apps. I don't know what else I can do? Help!
05 Oct 2024 09:02 AM
Posted by a Superuser, not a Sky employee. Find out more
@TellyCeli wrote:I have Sky glass it has been working well until now. Channel 4 logo just keeps pulling apart and reforming but does nothing. I have switched off & on again. I have refreshed apps. I don't know what else I can do? Help!
Have you tried pulling the plug for a few minutes ?
Also the refresh apps works in the background and can take a few hours to fully complete ......
05 Oct 2024 09:03 AM
Posted by a Superuser, not a Sky employee. Find out more
@harybarok wrote:
@TellyCeliehall wrote:I have Sky glass it has been working well until now. Channel 4 logo just keeps pulling apart and reforming but does nothing. I have switched off & on again. I have refreshed apps. I don't know what else I can do? Help!
If your Sky Glass is stuck on the Channel 4 logo, try checking your internet connection to ensure it's stable. You could also try clearing the cache for the Channel 4 app or uninstalling and reinstalling it.
There's is no way to clear the cache or uninstall apps on sky glass ......
05 Oct 2024 01:57 PM
Thank you for trying to help but that's owning I.T 101. I've done everything the guide has told me to do and nothing has improved the matter. Channel 4 works on my ipad.
05 Oct 2024 03:13 PM
You've marked your issue as answered😉
That means SOLVED ... which does not seem to be so🤔
05 Oct 2024 04:26 PM
oh. Okay. Learn something new everyday. I'll phone Sky, which is a nightmare or is it??
06 Oct 2024 08:57 AM
When the autobot offers you a link for further help say NO ... or you'll end up back at this community😉
23 Oct 2024 05:29 AM
It sounds frustrating! Here are a few steps you can try to resolve the issue with Channel 4 on your Sky Glass:
Check for Updates: Make sure your Sky Glass software is up to date. Go to Settings > System > Software Update.
Clear the Cache: Sometimes, clearing the app cache can help. Navigate to the app settings and look for an option to clear the cache for Channel 4.
Reinstall the App: If possible, uninstall the Channel 4 app and then reinstall it from the app store on your Sky Glass.
Check Network Connection: Ensure that your internet connection is stable. You can run a speed test or try streaming other apps to confirm.
Factory Reset: If nothing else works, you might consider a factory reset. This is a more drastic measure and will erase your settings, so make sure to back up anything important. You can do this through Settings > System > Reset.
23 Oct 2024 08:06 AM
Posted by a Superuser, not a Sky employee. Find out more
@michellecarl wrote:It sounds frustrating! Here are a few steps you can try to resolve the issue with Channel 4 on your Sky Glass:
Check for Updates: Make sure your Sky Glass software is up to date. Go to Settings > System > Software Update.
YOU CANT FORCE A SOFTWARE UPDATE.
Reinstall the App: If possible, uninstall the Channel 4 app and then reinstall it from the app store on your Sky Glass.
YOU CANT REINSTALL APPS.
Factory Reset: If nothing else works, you might consider a factory reset. This is a more drastic measure and will erase your settings, so make sure to back up anything important. You can do this through Settings > System > Reset.
THIS SHOULD ONLY BE DONE WHEN ADVISED BY SKY AS IT CAN CAUSE OTHER PROBLEMS.
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Please mark a response as an ANSWER if it has solved your query/issue
23 Jan 2025 10:15 AM
It sounds like you’re encountering an issue with the Channel 4 app on your Sky Glass, where the logo is stuck in a loop and you can’t access the content. Here are a few troubleshooting steps that could help resolve the issue:
1. Check for Software Updates on Sky Glass
Sometimes issues like this can be caused by outdated software. Make sure your Sky Glass TV is running the latest software:
2. Reinstall the Channel 4 App
If the app is misbehaving, it might help to uninstall and reinstall it:
3. Clear Cache for Channel 4
Clearing the cache can sometimes resolve app-related issues:
4. Log Out and Log Back In
If your Channel 4 app requires login credentials (e.g., for All4), try logging out and back in:
5. Try a Different Network Connection
There may be an issue with the connection to Channel 4’s servers. Try switching your Sky Glass TV to a different Wi-Fi network (if available) or restart your router to reset your internet connection.
6. Factory Reset (Last Resort)
If nothing else works and the issue persists, you can try doing a factory reset, which will return the TV to its default settings:
23 Jan 2025 10:18 AM
Posted by a Superuser, not a Sky employee. Find out more
@missionlane wrote:It sounds like you’re encountering an issue with the Channel 4 app on your Sky Glass, where the logo is stuck in a loop and you can’t access the content. Here are a few troubleshooting steps that could help resolve the issue:
1. Check for Software Updates on Sky Glass
Sometimes issues like this can be caused by outdated software. Make sure your Sky Glass TV is running the latest software:
- Press Home on your remote to bring up the menu.
- Go to Settings > System > Software update.
- If there’s an update available, install it and then try accessing Channel 4 again.
2. Reinstall the Channel 4 App
If the app is misbehaving, it might help to uninstall and reinstall it:
- Press Home on your remote and navigate to Apps.
- Find Channel 4 and press the Options button (three dots).
- Select Uninstall.
- After uninstalling, go back to the Apps section and reinstall Channel 4 by searching for it and selecting Install.
3. Clear Cache for Channel 4
Clearing the cache can sometimes resolve app-related issues:
- Go to Settings > Apps > Manage apps.
- Find the Channel 4 app and select it.
- There should be an option to Clear cache or Clear data (you may need to check under "Storage" options).
4. Log Out and Log Back In
If your Channel 4 app requires login credentials (e.g., for All4), try logging out and back in:
- Open the Channel 4 app.
- Navigate to settings within the app and select Log out.
- Once logged out, log back in and try accessing the content again.
5. Try a Different Network Connection
There may be an issue with the connection to Channel 4’s servers. Try switching your Sky Glass TV to a different Wi-Fi network (if available) or restart your router to reset your internet connection.
6. Factory Reset (Last Resort)
If nothing else works and the issue persists, you can try doing a factory reset, which will return the TV to its default settings:
- Go to Settings > System > Reset.
- Select Factory Reset and follow the on-screen prompts. Mission Lane Login
- Be aware that this will remove all your apps, settings, and preferences, so you’ll have to set everything up again.
Not sure where you got this information but it's mostly for a different device. You can't uninstall any apps on a glass tv or sky stream
23 Jan 2025 12:17 PM
Thank you for your reply. Life is too short. At some point, when I really can't think of anything I want to occupy my time, I will call Sky & ask them