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Discussion topic: Changed broadband provider and sky glass tv won't connect to new network

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This message was authored by Kev65 This message was authored by: Kev65

Changed broadband provider and sky glass tv won't connect to new network

I have just changed broadband provider but my sky glass tv is not picking up the new router. 

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This message was authored by mikealanr This message was authored by: mikealanr

Re: Changed broadband provider and sky glass tv won't connect to new network

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kev65 

 

Try resetting your network connection as described here:

 

https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm

 

Select Network settings on your TV.

Select Reset.

 

But I would then power you TV off at the mains for 2 minutes, switch the unit back on and go to network settings and try connecting to the router.

 

MikeAlanR 

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Kev65
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This message was authored by Kev65 This message was authored by: Kev65

Re: Changed broadband provider and sky glass tv won't connect to new network

Hi Mike

Thank you, I have done all that and I've managed to pick up the new network now.

It wasn't letting me select a new network before, all sorted now, thanks for your help!

Kev

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