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Discussion topic: Cant record at all

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This message was authored by Starbar7 This message was authored by: Starbar7

Cant record at all

Why can't I record things on this sky [content removed] do I change to a one I can record on 

 

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This message was authored by Exvirginuser This message was authored by: Exvirginuser

Re: Cant record at all

On sky stream and glass you cannot record shows its jusg  added to your playlist that's sort of the same thing just keeps your show on demand for later viewing 

3 sky streaming pucks 2 via Ethernet 1 via Wi-Fi
BT 500 + whole home disc
This message was authored by Jporch316 This message was authored by: Jporch316

Re: Cant record at all

Posted by a Superuser, not a Sky employee. Find out more

Glass and stream do not record in the normal way

 

if you press the + sign on a show in the tv guide it will add the show (and all previous shows) to your playlist. It will either cloud record to skys servers or link to the relevant catchup app / on demand link depending on source channel 

 

if you are still within your 31 day cooling off period you can swap / revert to sky q or cancel altogether 

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43inch and 55 inch Sky Glass & sky live camera 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims.
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Cant record at all

Posted by a Superuser, not a Sky employee. Find out more

@Starbar7 wrote:

Why can't I record things on this sky 


Glass televisions and Stream pucks have no hard drives and so local recording is simply not an option: that's fundamental to the way they were designed.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Deedee36 This message was authored by: Deedee36

Re: Cant record at all

Posted by a Superuser, not a Sky employee. Find out more

@Starbar7as @Jporch316 says   If you are within your 30

day cooling of period you can cancel and request sky q but bear in mind if you have glass/stream on a 30 day rolling contract this is not an option for sky q you will be tied into a 18 month contract 

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“Trying to help improve sky glass”
This message was authored by Jon+Reeve This message was authored by: Jon+Reeve

Re: Cant record at all

Can't believe I'm still reading this sort of thing!

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Cant record at all

Posted by a Superuser, not a Sky employee. Find out more

@Jon+Reeve 

 

To be fair, Sky still have the 'R' word plastered all over their Glass webpages.

 

Glass_recordings_again.png

 

Interestingly, it's much less prominent in Stream promotion.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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