Cannot sign credit agreement

[Matty861]

I cannot sign my credit agreement, it keeps saying something went wrong, I have called Sky and reset my history and used other devices etc. still no luck, can you help please

[Fothergill1]

Hi @Matty861 You won't be able to sign your Credit Agreement unless you are signed into your MySky account.

Have a look at the following link to see if it help you.  There is also a link which takes you to your MySky account and then Credit agreement.  

Signing your Sky Glass Credit Agreement

[Matty861]

I have tried that on the app and online, but I still get the same error 

[Fothergill1]

@Matty861  That's a shame I thought it might be the answer to your problem.  Would you like me to escalate your post to the Community Messaging Team for an online chat to save you having to call them again?

[Matty861]

Yes please, I have called again this morning and they couldn't help me 

[Fothergill1 · Accepted solution]

OK @Matty861 lets give escalation a try. The link following link explains how the procedure works:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Keep a look out for the speech chat bubble that will appear on the bottom left of your screen when you are logged onto this forum (you will need to refresh your browser from time to time until you see the chat bubble). When the blue bubble does appear you have 48 hours to respond or the chat will be automatically closed.  Note replies from Sky are not instant so you will need to regularly check the chat thread.