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Discussion topic: Cannot get discovery+ on my skyglass tv, error code 400, but works on my pucks

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This message was authored by Dee52 This message was authored by: Dee52

Cannot get discovery+ on my skyglass tv, error code 400, but works on my pucks

Cannot get discovery+ on my skyglass tv, error code 400, but works on my pucks


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This message was authored by mikealanr This message was authored by: mikealanr Answer

Re: Cannot get discovery+ on my skyglass tv, error code 400, but works on my pucks

Posted by a Superuser, not a Sky employee. Find out more

Hi @Dee52 

 

It's a know issue which Discovery and Sky are working on. A detailed thread here: https://helpforum.sky.com/t5/Sky-Stream/Discovery-plus-error-400/td-p/4534716

 

According to that thread, it's fixed, but if it still persists.you need to do a factory reset, which isn't great, but to perform:

 

1) Press Home on your Sky remote.

2) Keep pressing down and select Settings.

3) Select System Management, then Resets & updates and Factory reset.

4) Select the option to conduct the factory reset and when the screen goes black, press 4 and 6 on your remote control for 3 seconds, so that it unpairs itself.

5) Once the device has started back up, follow the steps on-screen to re-activate the service and get signed back in to everything.

 

This process will sign you out of your TV apps and reset personalised settings that you may have changed. Once you have completed the process, you will be able to sign in to your TV apps

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

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This message was authored by mikealanr This message was authored by: mikealanr Answer

Re: Cannot get discovery+ on my skyglass tv, error code 400, but works on my pucks

Posted by a Superuser, not a Sky employee. Find out more

Hi @Dee52 

 

It's a know issue which Discovery and Sky are working on. A detailed thread here: https://helpforum.sky.com/t5/Sky-Stream/Discovery-plus-error-400/td-p/4534716

 

According to that thread, it's fixed, but if it still persists.you need to do a factory reset, which isn't great, but to perform:

 

1) Press Home on your Sky remote.

2) Keep pressing down and select Settings.

3) Select System Management, then Resets & updates and Factory reset.

4) Select the option to conduct the factory reset and when the screen goes black, press 4 and 6 on your remote control for 3 seconds, so that it unpairs itself.

5) Once the device has started back up, follow the steps on-screen to re-activate the service and get signed back in to everything.

 

This process will sign you out of your TV apps and reset personalised settings that you may have changed. Once you have completed the process, you will be able to sign in to your TV apps

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Cannot get discovery+ on my skyglass tv, error code 400, but works on my pucks

Posted by a Superuser, not a Sky employee. Find out more

@Dee52 

 

Its actually been fixed as per the post marked as answer on that thread @mikealanr has linked to. Recovery steps if it still doesn't work for you are on that thread.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

Dee52
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This message was authored by Dee52 This message was authored by: Dee52

Re: Cannot get discovery+ on my skyglass tv, error code 400, but works on my pucks

@mikealanr thanks fo reply, followed link and now all working 👍

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