Discussion topic: Cannot connect to sky glass

This message was authored by: ALR91 · ‎26 Dec 2023

I've recently been away and had a power cut within this time. I've come home to the following message...

We’re sorry because of a technical issue you are currently experiencing a limited service"

I've followed the advice in this link which isn't helping. https://www.sky.com/help/articles/osm-tech-issue

Been nearly 10 hours now and getting frustrated!! Can anyone help please?

This message was authored by: MarkGoldsmith · ‎26 Dec 2023

Have you tried turning the Glass off at the plug for at least 30 seconds to reboot it?

Sky Stream and Sky Broadband customer

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This message was authored by: ALR91 · ‎28 Dec 2023

I've tried that too @MarkGoldsmith, no luck!

This message was authored by: MarkGoldsmith · ‎28 Dec 2023

Have you also tried rebooting your router along with the TV?

Sky Stream and Sky Broadband customer

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This message was authored by: ALR91 · ‎28 Dec 2023

I've tried this too, done all the tips and hints within these help centres @MarkGoldsmith any other ideas?

This message was authored by: Exiled-in-HH · ‎28 Dec 2023

Time to take the long and winding path to Sky Customer Services .... or be brave and factory reset?

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