0

Discussion topic: Cannot connect to sky glass

Reply
This message was authored by ALR91 This message was authored by: ALR91

Cannot connect to sky glass

I've recently been away and had a power cut within this time. I've come home to the following message...

 

We’re sorry because of a technical issue you are currently experiencing a limited service"

 

I've followed the advice in this link which isn't helping.  https://www.sky.com/help/articles/osm-tech-issue


Been nearly 10 hours now and getting frustrated!! Can anyone help please? 

Reply

All Replies

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Cannot connect to sky glass

Posted by a Superuser, not a Sky employee. Find out more

Have you tried turning the Glass off at the plug for at least 30 seconds to reboot it?

Sky Stream user. Former Sky+ HD and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
ALR91
Topic Author
This message was authored by ALR91 This message was authored by: ALR91

Re: Cannot connect to sky glass

I've tried that too @MarkGoldsmith, no luck! 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Cannot connect to sky glass

Posted by a Superuser, not a Sky employee. Find out more

Have you also tried rebooting your router along with the TV?

Sky Stream user. Former Sky+ HD and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
ALR91
Topic Author
This message was authored by ALR91 This message was authored by: ALR91

Re: Cannot connect to sky glass

I've tried this too, done all the tips and hints within these help centres @MarkGoldsmith any other ideas? 

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Cannot connect to sky glass

Time to take the long and winding path to Sky Customer Services .... or be brave and factory reset?

Exiled in HH
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion