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Discussion topic: Cannot connect to sky glass

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This message was authored by ALR91 This message was authored by: ALR91

Cannot connect to sky glass

I've recently been away and had a power cut within this time. I've come home to the following message...

 

We’re sorry because of a technical issue you are currently experiencing a limited service"

 

I've followed the advice in this link which isn't helping.  https://www.sky.com/help/articles/osm-tech-issue


Been nearly 10 hours now and getting frustrated!! Can anyone help please? 

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Cannot connect to sky glass

Posted by a Superuser, not a Sky employee. Find out more

Have you tried turning the Glass off at the plug for at least 30 seconds to reboot it?



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

ALR91
Topic Author
This message was authored by ALR91 This message was authored by: ALR91

Re: Cannot connect to sky glass

I've tried that too @MarkGoldsmith, no luck! 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Cannot connect to sky glass

Posted by a Superuser, not a Sky employee. Find out more

Have you also tried rebooting your router along with the TV?



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

ALR91
Topic Author
This message was authored by ALR91 This message was authored by: ALR91

Re: Cannot connect to sky glass

I've tried this too, done all the tips and hints within these help centres @MarkGoldsmith any other ideas? 

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Cannot connect to sky glass

Time to take the long and winding path to Sky Customer Services .... or be brave and factory reset?

Exiled in HH
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