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Discussion topic: Cannot activate sky glass - Error that cannot get to activation page

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This message was authored by: Sillencek

Cannot activate sky glass - Error that cannot get to activation page

When we get to sky.com/activate and are logged we get an error oops there's been a problem

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This message was authored by: Jporch316

Re: Cannot activate sky glass - Error that cannot get to activation page

Posted by a Superuser, not a Sky employee. Find out more

@Sillencek wrote:

When we get to sky.com/activate and are logged we get an error oops there's been a problem


This is normally due to logging in with the incorrect email address .... you need to use the email address you used to purchase sky glass ..... even if you had a previous sky login 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
This message was authored by: BRW1983

Re: Cannot activate sky glass - Error that cannot get to activation page


@Sillencek wrote:

When we get to sky.com/activate and are logged we get an error oops there's been a problem


Make sure you are using the email address you used to sign up to Sky Glass and not your username (as they may be different)

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