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Discussion topic: Cancelling sky glass outside the cooling off period

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This message was authored by: Waitey93

Cancelling sky glass outside the cooling off period

I want to cancel my sky glass & send the tv back, would I still have to pay the remaining balance even though it'll get sent back to Sky?

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This message was authored by: SKY1992bf

Re: Cancelling sky glass outside the cooling off period

Posted by a Superuser, not a Sky employee. Find out more

@Waitey93  You own the tv outright, so no point in returning it outside the cooling off period 

 

if it was purchased on a finance agreement then yes repayments must continue until it's paid off 


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Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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This message was authored by: Waitey93

Re: Cancelling sky glass outside the cooling off period

@SKY1992bf Ah ok, my sky bill is £70 with sports & sky entertainment if I were to cancel would I just need to pay the £14 for the glass tv then?

This message was authored by: SKY1992bf

Re: Cancelling sky glass outside the cooling off period

Posted by a Superuser, not a Sky employee. Find out more

@Waitey93  If you're not in contract for the tv subscription element then yes you can cancel that part and just continue to pay the monthly repayment fee until the finance agreement is paid off 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by: Padam_Padam

Re: Cancelling sky glass outside the cooling off period


@Waitey93 wrote:

@SKY1992bf Ah ok, my sky bill is £70 with sports & sky entertainment if I were to cancel would I just need to pay the £14 for the glass tv then?


You can of course sell the Glass TV and hopefully make enough to pay off the remainder of the loan. Sadly, Glass TV's don't hold their value very well so if you do go down this route then you may still have to continue paying off any remainder of the loan after you have got rid of the TV. 

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