Cancel sky glass order

[mandz33]

Can anyone help I would like to cancel my order of sky glass before the tv actually arrives. It is due on the 18th I cannot get in touch with customer services as I'm having issues with my  signal  on my phone 

[Tim+Adams · Accepted solution]

Hi @mandz33 

Unfortunately the only way to cancel the order is by phone.

If you aren't able to contact Sky before delivery, you do have a 31 day return period after delivery. Sky will arrange collection etc.

https://www.sky.com/help/articles/cancel-sky-tv

Thanks,

Tim

[aled4]

hi was the process of cancelling the sky glass order straightforward? i want to cancel mine also before the tv arrived

[GD1]

@aled4  You also need to follow the advise posted above your post.

[RUTH1972]

Ordering Sky Glass and subsequently cancelling has been the worst customer experience I have ever received. 

First of all I was told the TV was free, then was told the engineers delivering the equipment would be able to install on the wall and then was told by the delivery guys that to contact Sky who would complete the installation. 

THe TV, PUCKs and stand are all still in the boxes untouched. I have tried to contact Sky this evening to cancel and was told they are unable to process the cancellation until the TV package is activated. The TV is a 65" and is heavy, it's not been put on the stand so would have to be propped up in my house until the driver returned to collect. 

This seems to tally bonkers and I am flabergasted at such a 'computer says no' and unhelpful attitide. 

Anyone else with similar experiences? 

[Jporch316]

Strange question but why would you order a 65 tv then not open it and cancel it ?

[Jporch316]

Logically (if the equipment needs activating to be cancelled and returned ) then it would be easiest to open one of the pucks turn it on .... get your account activated then call sky to cancel 

[Steven2024]

I had to wait for the delivery then activate the TV wait 24hrs before I could return the TV I the end I kept the TV for around the week to give the tv a chance on various channels  ps5 etc  I was disappointed  with the quality of the screen  blotchy patches etc I had to pay 25 pounds to return but i saved 900+ I will invest in a lg tv or samsung .