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Discussion topic: Can't sign my credit agreement

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Avatar for E40
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This message was authored by: E40

Message posted on ‎05 Aug 2025 08:16 PM

Can't sign my credit agreement

I can't sign my credit agreement and everytime i select the option it defaults to a screen which says i should open the app which i have done and are now going round in circles.
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Avatar for MarkGoldsmith
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This message was authored by: MarkGoldsmith

Message posted on ‎05 Aug 2025 08:51 PM

Re: Can't sign my credit agreement

Posted by a Superuser, not a Sky employee. Find out more
@E40 wrote:
I can't sign my credit agreement and everytime i select the option it defaults to a screen which says i should open the app which i have done and are now going round in circles.

@E40 I'd suggest either calling Sky or reaching out to the Sky Help Team accounts via PM on Facebook or X.

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This message was authored by: mikealanr

Message posted on ‎05 Aug 2025 09:47 PM

Re: Can't sign my credit agreement

Posted by a Superuser, not a Sky employee. Find out more

Hi @E40 

 

Do you have access to a computer? If so try the link in this help article:

 

https://www.sky.com/help/articles/sign-credit-agreement-sky-glass

 

If not you will need to speak to Sky as per @MarkGoldsmith advice.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Avatar for Lucy205
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This message was authored by: Lucy205

Message posted on ‎13 Aug 2025 06:32 PM

Re: Can't sign my credit agreement

I can't sign my agreement page will not open have tried to reinstall app turn phone off!! Email sky nothing works? 

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