Can’t sign credit agreement

[Jenny116]

Trying to sign my father in laws sky glass tv credit agreement with him and for the past 17 hours it keeps telling us 'something went wrong please try again later' 

I have spoken on the phone to sky and they have no idea what's going on and keep getting us to change the password. It is getting rather frustrating. We have tried on the app, on the web page and also on my phone. 

any help will be much appreciated. Thankyou 

[Fothergill1]

Hi @Jenny116 The error message you are getting often means that you are not signed into your MySky account at www.sky.com

The error message is not very helpful in trying to determinw what has gone wrong.

[Jenny116]

Hi, Thankyou for your reply. I am signed into my sky on the webpage and on the app. We have signed out and resigned in and it is still not allowing it. 

[Fothergill1]

Hi @Jenny116  That's a shame as it would have been a quick fix if you were not signed it.  Other than calling Sky I can only suggest reading the following link to see if there is anything to help you (there is a portion on signing the agreement): Sky Glass credit agreement

If you are still having trouble I would call customer services again in the hope that you get a member of the team who knows how to resolve the problem.

[Jenny116]

Unfortunately still not worked. I have been in contact with sky over the phone now for over 48 hours. I have been sent round and round in circles and being told to change email adresses and all sorts. They just really don't know what they are doing. Never call you back when you request a phone call or they say you will. It's an absolute joke now and sky will loose a customer who has been with sky now for 25 years. 

[Clover22]

Hi completely same problem. Spent two hours,on the phone with technical support they count understand,it either. To add insult to injury then told me as I coudnt sign the agreement they were cancelling the order. So basically wasted three hours of my time on ordering Sky glass and trying to sign credit agreement. Frustrated is putting it mildly. Did all options. Deleted app and re-installed. Person I ordered it with was so helpful but left completely fed up with Sky now.

[ESS12344]

Yes that's the same problem I'm having mines been on going since 1st October now and they don't have a clue what to do ask them to raise a crf as that's suppose to get the problem sorted and it also dosent help the people from the call centre don't care just pass you on and pass you on it's disgusting how they treat customers !!

[Clover22]

Hi all.

Not sure why?but I just tried again on my Amazon  tablet found the agreement and it allowed me to sign. If anyone else has another option other than mobile phone I suggest you try. Still think Sky need to get this sorted though. Hope it helps 😀