Can't reset network

[Ineluki]

I have my Glass connected via a wired connection.  This has stopped working.

There doesn't seem to be a way to tell it to forget the ethernet connection.

Pressing reset doesn't clear the ethernet settings.

[Ineluki]

Helpdesk useless.

Had to do a factory reset to get the Glass to accept that I needed to change the network.

The network status said "Connected" but it wasn't.

At least it's remembered the playlists.

[Jporch316]

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@Ineluki wrote:

I have my Glass connected via a wired connection.  This has stopped working.

There doesn't seem to be a way to tell it to forget the ethernet connection.

Pressing reset doesn't clear the ethernet settings.

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hi @Ineluki 

What happens if you pull the ethernet cable ? Can you set it to run off your wifi 

[Jporch316]

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@Ineluki wrote:

Helpdesk useless.

Had to do a factory reset to get the Glass to accept that I needed to change the network.

The network status said "Connected" but it wasn't.

At least it's remembered the playlists.

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Just for future reference the general advice is not to carry out a factory reset without having been instructed by the sky customer services. It can potentially lead to the tv being removed from your account and it's a bit of a long winded process to get it back active .......

[Ineluki]

They did advise this