Can't get to YouTube channel and TV cant connect to internet

[agarthaasante20]

• Having problem connecting to YouTube and TV can't connect with the internet. All other devices can connect the internet in the house except the TV 
• Also before purchasing the TV one of your customers explained to us that we can watch Netflix for 3 months after subscription to Sky glass and after 3 months unless we pay for it. Right now we can't access Netflix as well. 

[MarkGoldsmith]

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@agarthaasante20 wrote:

• Having problem connecting to YouTube and TV can't connect with the internet. All other devices can connect the internet in the house except the TV 

If you TV is having an issue connecting to the Wifi then i'd suggest connecting via an ethernet cable instead, then go into the Network Settings on the Glass and disable the Wifi and finally reboot the Glass by unplugging it for a couple of minutes. You will likely find better performance connecting it via ethernet cable anyway as if you don't have a strong and stable Wifi network connection you will find you hit issues with buffering and the Glass freezing and requiring a reboot.

• Also before purchasing the TV one of your customers explained to us that we can watch Netflix for 3 months after subscription to Sky glass and after 3 months unless we pay for it. Right now we can't access Netflix as well. 

Not sure who told you about 3 months but its inaccurate. If you have a Sky Glass subscription the Netflix Standard with Ads tier is included for as long as you have an active Sky subscription. To set it up you need to read the instructions here https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

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[agarthaasante20]

The tv is working perfectly with the internet now. I'm currently watching a movie from sky tv and it's coming. It is only YouTube that comes blank when I want to watch YouTube. 

With the Netflix if I understand well, aside the monthly subscription I pay with sky glass, am I going to pay extra amount if I want to access Netflix? Or the fixed monthly subscription includes Netflix?

[Padam_Padam · Accepted solution]

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@agarthaasante20 wrote:

The tv is working perfectly with the internet now. I'm currently watching a movie from sky tv and it's coming. It is only YouTube that comes blank when I want to watch YouTube. 

With the Netflix if I understand well, aside the monthly subscription I pay with sky glass, am I going to pay extra amount if I want to access Netflix? Or the fixed monthly subscription includes Netflix?

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Your monthly subscription includes access to Netflix Basic with ads. You only pay more if you want it ad-free or in 4K. 

[agarthaasante20]

 after entering my email address, this is the next step. Hope with this I wouldn't be paying any extra amount to my subscription. 

[Padam_Padam]

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@agarthaasante20 wrote:

 after entering my email address, this is the next step. Hope with this I wouldn't be paying any extra amount to my subscription. 

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Standard with ads is included in the cost of your subscription. 

Full instructions on how to set it up are here:

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix 

[MarkGoldsmith]

@agarthaasante20 You just need to follow the instructions in the link that both myself and @Padam_Padam have provided

[Jporch316]

If YouTube is blank then try pulling the tv plug from the mains for 10 minutes before plugging back in