Can't get any of the live channels to work, stuck on "please wait for your programme to load.

[Alan2023]

All my apps work through my Sky glass but none of the Sky glass channels or sky ciname etc will load. all stuck saying "please wait for your programme to load" then after a while jumos back to the previous page

[Jporch316]

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@Alan2023 wrote:

All my apps work through my Sky glass but none of the Sky glass channels or sky ciname etc will load. all stuck saying "please wait for your programme to load" then after a while jumos back to the previous page

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Hi ... try a system restart or pull the plug for a few minutes 

this often clears these type of glitches 

[Fothergill1]

Hi @Alan2023When this happens to me I select a different channel (in your case go to an App) for a few seconds and then go back to the one that was causing the problem.  This will frequently resolve the issue but if not I then unplug my puck for a few minutes and then plug it back in again and allow it to reboot as already suggested by @Jporch316 

The above has always resolved the issue im my case.