Can’t access the sky store in sky glass

[CLor]

As the post says I was wanting to rent or buy a movie tonight so I went on the sky store when I go to sign in I'm getting the message "there is an issue with login, please check details and try again" then a button to retry however when I click the button it does not send me to any login page. Any advice? thanks in advance

[Padam_Padam]

---

@CLor wrote:

As the post says I was wanting to rent or buy a movie tonight so I went on the sky store when I go to sign in I'm getting the message "there is an issue with login, please check details and try again" then a button to retry however when I click the button it does not send me to any login page. Any advice? thanks in advance

---

Tried a reboot? Turn it off at the wall for a minute then power back on. 

[Paul+Boland]

@CLor 

To login into Sky Store first time on Sky Glass/Sky Stream or if you previously signed out of Sky Store App.

Do the following

Home menu click Playlist

 

With remote scroll to the bottom of screen

You will see tabs for Manage All and Sky Store Purchases

Click Sky Store Purchases

 

Use this to log into your Sky store account using your exitsing sky store account login details.

Once you do this you can then go back and use Sky Store App on Sky Glass/Sky Stream to access your library and to make purchases from sky store app.

[Jporch316]

@CLor 

FYI your sky store login is different from your sky ID 

[MinxiiMoo87]

How do you set up the sky store? 

[lettice]

---

@MinxiiMoo87 wrote:

How do you set up the sky store? 

---

Have a read of the Sky Glass/Stream article that takes you through setting up your Sky store;

https://www.sky.com/help/articles/sky-store-sky-glass

[MinxiiMoo87]

I have tried that. I am using the puck 😞 and i have tried on my phone and laptop and nothing is working. @Lettuce 

[lettice]

---

@MinxiiMoo87 wrote:

I have tried that. I am using the puck 😞 and i have tried on my phone and laptop and nothing is working. @Lettuce 

---

That sounds like a problem with your Sky Store account.

Bst would be to get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us