0

Discussion topic: Can anyone help me fix my sound issue as can hear adverts but cancan hear people talking

Reply
Avatar for Crystallinda
Level 1 icon
What's this?
This message was authored by: Crystallinda

Message posted on ‎14 Jan 2024 10:59 AM

Can anyone help me fix my sound issue as can hear adverts but cancan hear people talking

Can anyone help me with my sound problem can't hear people talking properly 

Report post
Post 1 of 5
633 Views
0 Likes
Reply
Reply

All Replies

Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎14 Jan 2024 11:10 AM

Re: Can anyone help me fix my sound issue as can hear adverts but cancan hear people talking

Posted by a Superuser, not a Sky employee. Find out more

@Crystallinda  Do you Have Sky Glass or a Sky stream puck?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 2 of 5
625 Views
0 Likes
Reply
Avatar for TimmyBGood
Level 16 icon
What's this?
Superuser
This message was authored by: TimmyBGood

Message posted on ‎14 Jan 2024 12:34 PM

Re: Can anyone help me fix my sound issue as can hear adverts but cancan hear people talking

Posted by a Superuser, not a Sky employee. Find out more

@Crystallinda 

 

That might suggest a defective center speaker, as this tends to be where speech is mixed for dramas.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Report post
Post 3 of 5
606 Views
0 Likes
Reply
Avatar for Crystallinda
Level 1 icon
What's this?
Topic Author
This message was authored by: Crystallinda

Message posted on ‎15 Jan 2024 05:50 PM

Re: Can anyone help me fix my sound issue as can hear adverts but cancan hear people talking

I have both been through all the checks my sky puck won't connect to my sky glass tv

Report post
Post 4 of 5
562 Views
0 Likes
Reply
Avatar for Jones_The_Cat
Level 7 icon
What's this?
This message was authored by: Jones_The_Cat

Message posted on ‎15 Jan 2024 06:03 PM

Re: Can anyone help me fix my sound issue as can hear adverts but cancan hear people talking

@Crystallinda wrote:

I have both been through all the checks my sky puck won't connect to my sky glass tv

You don't connect a Stream puck to a Glass TV. 

A Glass TV already has the streaming hardware inside it. You need to connect it to your broadband, not to a puck. 

Report post
Post 5 of 5
558 Views
Reply
Reply