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Discussion topic: Can I choose my broadband activation date when buying a sky glass TV bundle

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This message was authored by: Jordan74

Can I choose my broadband activation date when buying a sky glass TV bundle

I am currently looking at placing an order for the sky glass TV alongside a television and broadband package. My current provider is virgin and my contract runs outs in the 21st of this month so I need my new sky package to be activated on the same or following day but not before, however when placing my order it will let me choose a delivery date for the sky glass TV the earliest being 13th may and then the broadband router will be delivered on 16th may but it does not give me an option to change it as well as there not being a mention about when I want my broadband and television package to be activated other than that the router will be delivered a couple of days before the activation day. The next step on my order is to create my sky account and then pay but I don't want go through the process of setting my sky account up if I can't select what day I wish for my services to be activated, thanks for any help.

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This message was authored by: lettice

Re: Can I choose my broadband activation date when buying a sky glass TV bundle

Posted by a Superuser, not a Sky employee. Find out more

Your broadband activation date will be controlled by Openreach and cannot be changed by yourself.

 

You will be able to install your Sky glass as soon as it is delivered and you can connect it to your current Virgin broadband temporarily.
Once your Sky broadband is up and runnning, change your Sky Glass over to that.

 

Streaming TV billing starts when you activate Sky Glass* and any subscriptions are charged a month in advance.

 

*If you don’t activate your Sky Glass within 21 days of delivery, your subscription and billing will start automatically.

 

Sky TV and Sky broadband billing are treated as separate  products when you order Sky Glass and Sky Stream.

 

 

 

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