Buffering

[All1son]

While watching live sky glass channels iam getting buffering really disappointing as never had any issues before

[mikealanr]

Hi @All1son 

Not a lot of information to go off. In the first instance try powering off you Glass for a few minutes and see if that resolves. If not who is your ISP? What speeds do you get (you can run a speed test within the settings of netflix). You say never had any issues, how long have you had glass for etc?

Remember we aren't Sky, we are fellow subscribers so we don't have any information about your setup unless you tell us!

MikeAlanR

[Fothergill1]

@All1son  One of the main reasons for freezing is the quality and speed of the WiFi signal being received at the TV/puck and not that being received at the router.  This can be checked with the Netflix App (Get help > Check network).

The minimum speeds recommended by Sky are as follows:

HD = 25mbps

UHD = 30mbps

HD + 1 puck = 30mbps

UHD + 1 puck = 35mbps

The important thing with Wi-Fi is to have a stable signal as both Glass and Stream are susceptible to problems if there is any signal fluctuation or interference.  For this reason an Ethernet connection is usually better than WiFi as it maintains better stability. If you try an Ethernet connection don’t forget to turn off WiFi in Settings / Network / Advance settings.

If this is not practical (as in my own home) then you could consider Powerline Adapters which are about £35 on Amazon.  Don’t waste money on a Gb model as Glass and Stream Ethernet ports only support 100mbps.