Discussion topic: Buffering on TV

This message was authored by: LindaDB1 · ‎30 Oct 2024

TV buffering constantly, channel disappears then message " this channel is currently offline. Please try again later"displays

This message was authored by: GD1 · ‎30 Oct 2024

@LindaDB1 Almost certainly a poor wifi signal (presuming thats how your TV is connected to the huib?)

On the Glass TV/stream puck open the netflix app, go to Get Help, run the connection test, what speeds are being reported?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: LindaDB1 · ‎30 Oct 2024

Yes. Interestingly this buffering has become more frequent since have full fibre broadband connected by Open Reach 2 weeks ago.

Initial checks on this app show no issues with broadband and speed normal, about 150

This message was authored by: GD1 · ‎30 Oct 2024

@LindaDB1 What about the speed test on the netflix app?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

Discussion topic: Buffering on TV

Buffering on TV

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