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Discussion topic: Broadband not working

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Avatar for Ickabod100
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This message was authored by: Ickabod100

Message posted on ‎28 Dec 2023 06:39 PM

Broadband not working

Broadband not working 

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎28 Dec 2023 07:16 PM

Re: Broadband not working

Posted by a Superuser, not a Sky employee. Find out more

Hi @Ickabod100 

 

You have posted in the Glass forum, rather than the broadband forum, but you havent give much information to go off.

 

Is it totally down? Are some devices not working but others are? Have you rebooted your router? Is there an error light? Have you checked Sky's service checker? https://www.sky.com/help/servicestatus

 

Pleas bear in mind that this is a public customer to customer forum, you are not addressing sky directly.

 

MikeAlanR 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: MarkGoldsmith

Message posted on ‎28 Dec 2023 07:36 PM

Re: Broadband not working

Posted by a Superuser, not a Sky employee. Find out more

If your ISP is Sky and you have no broadband at all and you have tried rebooting the router you need to phone Sky to report it. This way if it isn't fixed within 48 hours of you reporting the issue you get compensation.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Sky Stream, Sky Glass Air and Sky Broadband customer

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