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Discussion topic: Broadband dropping out.

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This message was authored by FionaMM1 This message was authored by: FionaMM1

Broadband dropping out.

Morning,

I've never had issues with my broad band bafore cut since I activitated Sky Glass 2 weeks ago my broadband seems to drop out occasionally. Lat night was awful-it dropped out constantly between 7 and 10. I eventually gave up and went to bed! Turning the router off and on again didnt seem to make any difference.

Any other Sky Glass folks having issues?

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Broadband dropping out.

Posted by a Superuser, not a Sky employee. Find out more

@FionaMM1 A couple of questions which may help us make suggestions? Who is your broadband provider and what broadbadn speed as you getting from them?



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

FionaMM1
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This message was authored by FionaMM1 This message was authored by: FionaMM1

Re: Broadband dropping out.

Thanks for the reply. I'm with Sky actually. Speed about 64mb? I think. Reset the router this morning and so far it's ok

This message was authored by mikealanr This message was authored by: mikealanr

Re: Broadband dropping out.

Posted by a Superuser, not a Sky employee. Find out more

hi @FionaMM1 

 

Sky recommend a minimum of 25Mbps for streaming and 30Mbps for UHD, so your Glass is taking a chunk of your available bandwidth. If your doing other things on your connection while watching TV this will further reduce the available headroom.

 

Restarting the router may also cause your router / ISP to think that your connection is unstable and reduce the speed, thus causing a circle of issues. Also between 7pm.and 10pm is peak hours and contention could be an issue.

 

This article explains it better than me: https://www.cordbusters.co.uk/sky-new-speed-rules-glass-stream/

 

Ideally upgrading your BB to a fibre product with a higher speed would help to give you more stability, also if you are experiencing drop outs on Glass, connecting it via ethernet cable and turning WiFi off in the settings may help a little.

 

MikeAlanR

————
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and BT FTTP 900 (circa 1.2 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
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