0

Discussion topic: Brand new sky glass

Reply
This message was authored by Purcey This message was authored by: Purcey

Brand new sky glass

We have just had a sky glass tv delivered. It will connect to WiFi. Then says it needs a software update, freezes on 0%  and literally doesn't load, then says technical fault. 
I have tried restarting but still not working ! Called a sky advisor and was going over the same thing with them for an hour and still isn't working. 
what can I do ? 

Reply

All Replies

This message was authored by Jones_The_Cat This message was authored by: Jones_The_Cat

Re: Brand new sky glass


@Purcey wrote:

We have just had a sky glass tv delivered. It will connect to WiFi. Then says it needs a software update, freezes on 0%  and literally doesn't load, then says technical fault. 
I have tried restarting but still not working ! Called a sky advisor and was going over the same thing with them for an hour and still isn't working. 
what can I do ? 


Turn it off at the wall for at least a minute then power it back on and try again. 

Ideally connect it to your router with an ethernet cable, just to get past the software update. 

This message was authored by mikealanr This message was authored by: mikealanr

Re: Brand new sky glass

Posted by a Superuser, not a Sky employee. Find out more

Hi @Purcey 

 

As per @Jones_The_Cat  advice, please see sky's help article for this issue: https://www.sky.com/help/articles/setting-up-sky-glass-updating-software

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion