0

Discussion topic: Blank screen with message ‘unable to load’

Reply
This message was authored by: Finp

Blank screen with message ‘unable to load’

When trying to select a programme from the all channel list my skyglass (new one week ago) just locks up with black screen and message unable to load programme.

If using voice selection programme loads straight away!

Seems to be an unstable platform. Should I just box it back up and send it back?

Crap system - my old sky box was at least reliable!

Reply

All Replies

This message was authored by: Jporch316

Re: Blank screen with message ‘unable to load’

Posted by a Superuser, not a Sky employee. Find out more

@Finp wrote:

When trying to select a programme from the all channel list my skyglass (new one week ago) just locks up with black screen and message unable to load programme.

If using voice selection programme loads straight away!

Seems to be an unstable platform. Should I just box it back up and send it back?

Crap system - my old sky box was at least reliable!


Hi 

 

have you tried pulling the plug it a system reset from within the settings ?

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
Reply