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Discussion topic: Blank screen with message ‘unable to load’

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This message was authored by Finp This message was authored by: Finp

Blank screen with message ‘unable to load’

When trying to select a programme from the all channel list my skyglass (new one week ago) just locks up with black screen and message unable to load programme.

If using voice selection programme loads straight away!

Seems to be an unstable platform. Should I just box it back up and send it back?

Crap system - my old sky box was at least reliable!

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This message was authored by Jporch316 This message was authored by: Jporch316

Re: Blank screen with message ‘unable to load’

Posted by a Superuser, not a Sky employee. Find out more

@Finp wrote:

When trying to select a programme from the all channel list my skyglass (new one week ago) just locks up with black screen and message unable to load programme.

If using voice selection programme loads straight away!

Seems to be an unstable platform. Should I just box it back up and send it back?

Crap system - my old sky box was at least reliable!


Hi 

 

have you tried pulling the plug it a system reset from within the settings ?

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
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