Discussion topic: Blank screen when trying to view anything

This message was authored by: Kat882 · ‎07 Jan 2025

My Home Screen and tv guide etc all have picture as usual but when I click to watch any show it turns to a black screen, when I try to load any apps it does the same but there are images on Home Screen etc. internet is working fine as firestick is working. I don't know what's wrong or how to fix it.

This message was authored by: mikealanr · ‎07 Jan 2025

Hi @Kat882

In the first instance power off at the mains for a few minutes and try again. If still not working check the internet connection and particularly connection speed. Glass needs 25Mbps for HD and 30Mbps for UHD. You can check the speed using netflix.

Open netflix and the left hand menu > scroll down to get help? > Select connection check in the menu that appears.

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

Discussion topic: Blank screen when trying to view anything

Blank screen when trying to view anything

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Re: Blank screen when trying to view anything

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