Black screen when trying to open YouTube and prime

[CV11]

Hi 

everyone we try to open YouTube and prime apps we just get a blank screen 

[Jones_The_Cat]

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@CV11 wrote:

Hi 

everyone we try to open YouTube and prime apps we just get a blank screen 

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Tried a reboot? Turn Glass off at the wall for a minute then power back on and see if that cures it. 

[MarkGoldsmith]

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@Jones_The_Cat wrote:

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@CV11 wrote:

Hi 

everyone we try to open YouTube and prime apps we just get a blank screen 

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Tried a reboot? Turn Glass off at the wall for a minute then power back on and see if that cures it. 

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and if what @Jones_The_Cat suggested doesn't help you can also try an app refresh.

Settings > System Management > Resets & Updates > refresh apps. This process is not instant and is carried out in the background so don't expect an instant solution. It may take 24 hours for the app refresh to complete in the background.

[Jporch316]

Pull the plug from the wall for at least 5 minutes ......