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Discussion topic: Black screen when trying to open YouTube and prime

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This message was authored by CV11 This message was authored by: CV11

Black screen when trying to open YouTube and prime

Hi 

 

everyone we try to open YouTube and prime apps we just get a blank screen 

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This message was authored by Jones_The_Cat This message was authored by: Jones_The_Cat

Re: Black screen when trying to open YouTube and prime


@CV11 wrote:

Hi 

 

everyone we try to open YouTube and prime apps we just get a blank screen 


Tried a reboot? Turn Glass off at the wall for a minute then power back on and see if that cures it. 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Black screen when trying to open YouTube and prime

Posted by a Superuser, not a Sky employee. Find out more

@Jones_The_Cat wrote:

@CV11 wrote:

Hi 

 

everyone we try to open YouTube and prime apps we just get a blank screen 


Tried a reboot? Turn Glass off at the wall for a minute then power back on and see if that cures it. 


and if what @Jones_The_Cat suggested doesn't help you can also try an app refresh.

 

Settings > System Management > Resets & Updates > refresh apps. This process is not instant and is carried out in the background so don't expect an instant solution. It may take 24 hours for the app refresh to complete in the background.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Black screen when trying to open YouTube and prime

Posted by a Superuser, not a Sky employee. Find out more

Pull the plug from the wall for at least 5 minutes ......

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. Gibson les paul tribute. Gibson les paul junior. Fender telecaster. Epiphone billie joe .. rock on
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