10 Jan 2024 01:09 PM
Hi
everyone we try to open YouTube and prime apps we just get a blank screen
10 Jan 2024 02:39 PM
@CV11 wrote:Hi
everyone we try to open YouTube and prime apps we just get a blank screen
Tried a reboot? Turn Glass off at the wall for a minute then power back on and see if that cures it.
10 Jan 2024 02:49 PM
Posted by a Superuser, not a Sky employee. Find out more
@Jones_The_Cat wrote:
@CV11 wrote:Hi
everyone we try to open YouTube and prime apps we just get a blank screen
Tried a reboot? Turn Glass off at the wall for a minute then power back on and see if that cures it.
and if what @Jones_The_Cat suggested doesn't help you can also try an app refresh.
Settings > System Management > Resets & Updates > refresh apps. This process is not instant and is carried out in the background so don't expect an instant solution. It may take 24 hours for the app refresh to complete in the background.
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10 Jan 2024 05:45 PM
Posted by a Superuser, not a Sky employee. Find out morePull the plug from the wall for at least 5 minutes ......