Discussion topic: Black screen when trying to open YouTube and prime
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Message posted on 10 Jan 2024 01:09 PM
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Black screen when trying to open YouTube and prime
Hi
everyone we try to open YouTube and prime apps we just get a blank screen
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Message posted on 10 Jan 2024 02:39 PM
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Re: Black screen when trying to open YouTube and prime
@CV11 wrote:Hi
everyone we try to open YouTube and prime apps we just get a blank screen
Tried a reboot? Turn Glass off at the wall for a minute then power back on and see if that cures it.
Message posted on 10 Jan 2024 02:49 PM
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Re: Black screen when trying to open YouTube and prime
@Jones_The_Cat wrote:
@CV11 wrote:Hi
everyone we try to open YouTube and prime apps we just get a blank screen
Tried a reboot? Turn Glass off at the wall for a minute then power back on and see if that cures it.
and if what @Jones_The_Cat suggested doesn't help you can also try an app refresh.
Settings > System Management > Resets & Updates > refresh apps. This process is not instant and is carried out in the background so don't expect an instant solution. It may take 24 hours for the app refresh to complete in the background.
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Message posted on 10 Jan 2024 05:45 PM
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Re: Black screen when trying to open YouTube and prime
Pull the plug from the wall for at least 5 minutes ......
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
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